About Us

Training & Education

Graffiti Infotec is the most prolific creator and widespread distributor of ITIL® and ITSM training. We offer training for: ITIL, ISO, COBIT®, Lean IT and other ITSM best practices, as well as Organisational Change Management and Business Relationship Management.

Consulting

Using ITIL and other best practice frameworks and approaches, Graffiti Infotec provides end-to-end solutions – from assessments to strategic planning to implementation, continuous improvement and beyond. Experienced consultants work hand-in-hand with our customers every step of the way.

Conferences

Graffiti Infotec is the world’s largest producer of ITSM conferences and delivers several major events per year to thousands of IT professionals all over the world.

Managed Services

The Graffiti Infotec Managed Service Desk places the emphasis on the staffing, management and improvement of your customer’s single point of contact to IT. Graffiti Infotec supplies certified, experienced people to your premises at the ‘peak of their enthusiasm’ to deliver this critical element of customer service excellence, based firmly on ITIL best practices.

Capabilities

We are committed to investing into research, training, and development for new Microsoft technologies and tools so that we can implement the right solutions for your unique situation.

We have team of professionals from a variety of industrial backgrounds and expertise in various technologies, tools and domains. Even though majority of our projects are in Microsoft .NET Framework and Microsoft Stack, since we work closely with a number IT departments we continue to service and support technologies. Here is a list of few of the technologies we can service in house currently.

Development Environments - Microsoft ASP/ASP.NET, C#, J#, VB/VB.NET, XML, Java, JSP, J2EE, C++, VC++, VC++ .NET, Oracle Developer 2000, PHP, Cold Fusion, Delphi

Distributed Objects and Middleware Technologies - COM/COM+, DCOM, CORBA, RMI, Java Beans, EJB, ISAPI, ADO, C# and ADO.NET

Databases - Microsoft SQL Server, Microsoft Access, Microsoft FoxPro, IBM DB2, Informix, MySQL, Oracle

Application Technologies and Servers - Microsoft SharePoint Server, Windows Presentation Framework (WPF), Windows Communication Framework (WCF), Microsoft BizTalk (XML) Server, Microsoft Enterprise Project Management Server, Microsoft Exchange Server, Microsoft Digital Dashboards, Microsoft Mobile Information Server, Microsoft Customer Care Framework, Asterisk IVR, BEA Weblogic, IBM WebSphere Application Server, Oracle Application Server, EPM Live

SaaS Platforms - Microsoft Azure, Microsoft Online Services, Force.com, SalesForce.com

Mobile - Blackberry OS, Apple iPhone, Google Android

Rich Internet Applications - Microsoft Silverlight, Adobe Flash/Action Scripting, Adobe Flex, Adobe Air

Open Source - Drupal, Joomla

Testing

Automated Functional & Regression Testing - WinRunner, SilkTest, RationalRobot, QuickTest Pro, Test Complete, Test Partner, eTester, Selenium, Watir, Canoo WebTest

Load Testing - HP/Mercury LoadRunner, SilkPerformer, WebLoad, OpenSTA, Performance Tester, QA Load, Open STA, Web Load,

White Box Testing - Rational Purify, Pure Coverage, Boundschecker

Unit Testing - Unite, Junit, Nunit, JProbe, Rational Purify

Defect & Change Tracking - Test Track Pro, Bugzilla, OnTime, d-tracker, ClearQuest, GNATS, TeamTrack, SourceForge, Test Director, Visual Intercept, Track Record, BugTracker.Net

GUI Testing - HP/Mercury WinRunner, Silk test, Memory Leak - AQtime, Rational-Purify, Jprofiler, Test Complete, DPusLite, DevPartner Studio for invalid memory references

Others

Configuration Management - CVS, VSS, ClearCase

Design Utilities - Rational Rose, ERWin, Microsoft Visio, Visual Age, Enterprise Architect

ERP/Accounting Packages – PeopleSoft, SAP, Oracle, JD Edwards, Sage MAS 90/200, QuickBooks

Multimedia Technologies - Real Audio, MPEG, Maya, Adobe Generator, Adobe Illustrator, Adobe Photoshop, Macromedia Freehand, CorelDraw, Macromedia Director, 3D Studio Max with Character Studio, Macromedia Extreme 3D, Adobe Premiere, Sound Forge XP, Quick Time Virtual Reality QTVR), Elastic Reality (Morphing & Warping)

Operating Environments - Microsoft Windows 95/98/Me/NT/2000/2003/XP/2008/Vista/7, Microsoft CE/Pocket PC/Mobile OS, Linux Red Hat, Unix, Solaris, Palm OS

Project Management Tools - Microsoft Project, EPM Live, BaseCamp